Our Commitments
We are committed to maintaining the security, integrity, performance and availability of the land titling system in NSW. We show this commitment by encouraging improvements and innovation, and investing in technology to increase our efficiency and deliver reliable service to our customers.
Commitments to our customers
The NSW Land Registry Services customer terms govern how customers can lodge and have registered documents and plans, access the ePlan Lodgment Channel, use NSW LRS Online, use the HLRV Application, and access NSW LRS Property Information Counter Services. Click here to view our Customer Terms and Conditions .
Our Annual Communication Schedule outlines the ways we will provide relevant and timely communications to customers regarding our core services, industry information, and operational changes. Click here to view the NSW LRS Annual Communication Schedule for 2019/2020.
Annual service level reporting
NSW LRS reports our performance against agreed service levels each year to the Office of the Registrar General. Click on the links below to view our past service level reports:
Environmental, Social and Governance (ESG) Commitments
The objective of our proposed ESG program is to enable NSW LRS to operate sustainably and responsibly with regard to our customers, key stakeholders, employees, investors, the environment and the community.
The principles that guide the program are our commitment to:
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Sustainability practices that minimise negative impacts on the environment;
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Engaging with partners and suppliers that share sustainable objectives and act responsibly with regard to their employees, the environment and their communities;
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Developing a culture where sustainability is a part of what we do;
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Governance that ensures we meet our obligations and continue to provide the service to the citizens of NSW consistent with our heritage and future direction;
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Enhancing the wellbeing of employees and customers; and
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Fully engaging all employees in the efforts.
As part of our ESG commitments, NSW LRS submitted a response to GRESB (Global Real Estate Sustainability Benchmark) in 2018 to establish a baseline to gauge our future performance. Our 2018 result was a score of 20 out of a potential 100 points. We then developed an action plan to improve our ESG program.
NSW LRS is participating in GRESB in 2019, with results expected in September where we expect to record a positive improvement from 2018.
Governance
NSW Land Registry Services has clear and comprehensive governance systems in place to ensure we comply with our obligations to the people of NSW and the State Government under the concession, and as an Australian corporation.
Management Team
Adam Bennett
Chief Executive Officer
BBus, AMP
Adam was appointed the CEO of NSW Land Registry Services in March 2018. Prior to this Adam spent 13 years working at the National Australia Bank holding several positions including Chief Information Officer, Executive General Manager for Digital and Direct Banking and Executive General Manager for Strategy Execution. Before NAB, Adam spent over twelve years as a management consultant for PwC and IBM in the corporate and operations strategy practice.
Jolie Baasch
General Manager New Business and Information Services
BCom, MBA
Jolie oversees the delivery of information services to our retail, corporate and government customers. She has more than 20 years’ experience in gathering data insights, having lead analytics teams at PwC, EY, Credit Corp, and SAS.
James Dolton
Chief Financial Officer
BA, BCom, MBA (Hons), CA
James leads our Enterprise Services team. He qualified as a Chartered Accountant at PwC and worked at ASX prior to moving to the US where he completed an MBA at Wharton and began a career in investment banking at Bear Stearns. Returning to Australia he worked at Deutsche Bank and NSW Treasury prior to NSW Land Registry Services.
Nicole Graham
Company Secretary, General Counsel and Head of Corporate Affairs
BCom LLB (Hons I), AGIA, ACIS
Nicole oversees our legal, governance and corporate affairs teams. She has more than 15 years’ corporate law experience gained at a top tier firm and client secondments in Australia and the USA.
Brad Griffiths
Chief People Officer
BSc (Psych) (Hons)
Brad oversees the performance and development of our people and culture. He has more than 20 years’ experience across a number of industries including insurance, infrastructure, engineering and health, with a focus on bringing the best out in people.
Eamon Mooney
General Manager Operations
M.Econ, BBA LLB
Eamon has extensive experience in land registry services having joined our organisation in 2004. He leads our dealings and plans teams to deliver efficient, reliable land registry services for the people of NSW.
Lesa Tobias
Chief Information Officer
Lesa is responsible for maintaining the security, availability and integrity of our IT systems and the titling system for NSW. She has more than 20 years’ experience managing IT services and driving complex digital transformations across finance, government and transport sectors and has held a number of senior roles at organisations such as IBM, CBA and Perpetual. Lesa holds qualifications across auditing, governance, risk and cyber security.
Courtney Chance
Head of Commercialisation and Strategy Execution (extended leave)
Courtney has a deep understanding of our business having worked in a number of roles working alongside the CEO and executive team. She was previously the Executive Officer to the CEO.
Shareholders / Investors
Australian Registry Investments is a consortium of leading institutional investors and superannuation funds: First State Super, The Infrastructure Fund, the Royal Bank of Scotland Pension Fund and UTA Registry Investments Trust. All consortium members are represented on our Board of Directors.
Regulation – the Office of the Registrar General
The Office of the Registrar General manages the concession to ensure integrity, security, performance and availability of the NSW land titles system through a range of oversights, rules and directions, quality assurance and strong engagement with stakeholders.
Find out more about how NSW Land Registry Services is regulated on the Register General's website.